Return & Refund Policy
Effective Date: July 2026
At Glow Garden Beauty, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returning eligible products and requesting a refund or exchange.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. Return Eligibility
To be eligible for a return, products should generally be:
- Unused
- Unwashed
- In original condition
- In original packaging where applicable
- Returned with original tags, accessories, or documentation where applicable
Products that have been used, washed, damaged after delivery, or altered may not qualify for a return.
Certain products may also be excluded from returns because of hygiene, clearance, customization, promotional, or other restrictions.
2. Return Request
Before sending any product back, please contact Glow Garden Beauty to request return instructions.
Return requests should include:
- Customer name
- Order number
- Product being returned
- Reason for the return
- Photographs or other documentation when requested
Do not send a return shipment to our business address unless we specifically instruct you to do so.
3. Return Shipment Address
Approved returns should be shipped to:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Customers should obtain return instructions before shipping products.
Glow Garden Beauty is not responsible for returns sent to an incorrect address.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and photographs of the item and packaging if requested.
After reviewing the claim, we may offer an appropriate resolution, which may include:
- Replacement of the affected product
- Refund of the affected product
- Exchange where applicable
- Other appropriate resolution
Please do not return a damaged, defective, or incorrect product without first contacting us for instructions.
5. Exchanges
If exchanges are available for the product purchased, the item must meet the applicable return conditions.
Certain products may not be eligible for exchange due to availability, hygiene restrictions, clearance status, customization, or other applicable restrictions.
If the requested replacement product is unavailable, we may offer a refund or another appropriate resolution.
6. Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Shipping Costs
Original shipping charges are generally non-refundable unless the return is required because we sent an incorrect item, the product arrived damaged or defective, or otherwise required by applicable law.
Unless otherwise agreed, customers are generally responsible for return shipping costs for eligible returns that are not the result of an error on our part.
8. Lost or Damaged Return Shipments
Customers are responsible for properly packaging returned products.
We recommend using a shipping service that provides tracking information.
Glow Garden Beauty is not responsible for return shipments that are lost or damaged while being returned to us or our fulfillment facility unless otherwise required by applicable law.
9. Return Inspection
All returned products may be inspected after receipt.
If a returned product does not meet the applicable return conditions, we may deny the return or refund.
Products returned without prior authorization may also be refused or returned to the customer.
10. Shipping and Delivery
Shipping times provided on our website are estimates only.
While we work hard to ship orders promptly, Glow Garden Beauty is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Weather conditions
- Holidays
- Events beyond our reasonable control
Risk of loss transfers to the customer once the order has been delivered to the shipping carrier, where permitted by applicable law.
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, Glow Garden Beauty is not responsible for delays, additional shipping charges, or delivery issues resulting from the incorrect information.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may be difficult or impossible to cancel once they have entered processing or have been shipped.
If an order has already shipped, the customer may need to follow the applicable return procedure instead.
12. Non-Returnable Products
Certain products may not be eligible for return because of:
- Hygiene or health considerations
- Clearance or final-sale status
- Customization or personalization
- Products that have been used or washed
- Products missing original tags or packaging
- Damage caused after delivery
- Other restrictions disclosed at the time of purchase
Where applicable, product-specific return restrictions will take precedence over this general policy.
13. Contact Us
If you have questions about a return, refund, or exchange, please contact us:
Glow Garden Beauty
Email: info@glowgardenbeauty.com
Phone: (818)-564-3573
Website: https://glowgardenbeauty.com
Business Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
Return Shipment Address:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773